About the Company:
Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company
Elevating the journey for travelers from, to & within Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.
About the job:
The Specialist – Client Acquisition & Onboarding is responsible for driving the growth and expansion of the company base by identifying, engaging, and converting prospective clients into active users of the company& products or services.
This role involves managing the end-to-end onboarding process, ensuring a seamless and positive client experience from initial contact through successful integration. By leveraging a deep understanding of client needs and industry trends, the Specialist will develop and execute strategies to attract new clients, facilitate their transition into the company’s ecosystem, and build strong, long-term relationships that contribute to overall business success.
Responsibilities:
Client Acquisition:
- Develop and implement strategies to attract and acquire new clients, including lead generation, outreach, and networking.
- Identify and qualify potential clients through market research, industry analysis, and engagement with key stakeholders.
- Conduct presentations, demonstrations, and consultations to showcase the company’s offerings and address client needs.
Onboarding Management:
- Oversee the end-to-end onboarding process, ensuring a smooth transition for new clients from initial engagement to full integration.
- Coordinate with internal teams (e.g., sales, product, customer support) to facilitate onboarding tasks and resolve any issues promptly.
- Develop and deliver onboarding materials, including guides, training sessions, and support resources to ensure clients are well-prepared to use the company’s products or services effectively.
Client Relationship Building:
- Establish and maintain strong relationships with new clients to ensure high levels of satisfaction and retention.
- Act as the primary point of contact for new clients during the onboarding phase, addressing any concerns and providing ongoing support as needed.
- Gather feedback from clients to identify areas for improvement and ensure their needs are
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- A Master’s degree or relevant certifications may be preferred Years of Experience
- At least 2-4 years of experience in client acquisition, sales, customer success, or a related field.
- Demonstrated experience in managing client onboarding processes and building client relationships. Client Relationship Management:
- Strong ability to build and maintain positive relationships with clients.
- Effective communication and interpersonal skills to manage client expectations and resolve issues.
- Proficiency in lead generation, prospecting, and converting leads into clients.
- Ability to conduct compelling presentations and demonstrations tailored to client needs.
- Excellent organizational and time management skills to handle multiple onboarding processes simultaneously.
- Experience in coordinating with cross-functional teams to achieve client onboarding goals.
- Ability to analyze data and metrics to assess the effectiveness of acquisition and onboarding strategies.
- Proficiency in using CRM and project management tools to track progress and performance.
- Familiarity with relevant software and tools, such as CRM systems (e.g., Salesforce, HubSpot), onboarding platforms, and Microsoft Office Suite.
- Fluent written and spoken English essential
- Fluent written and spoken Arabic essential
KEY INTERACTIONS
Key Internal
| Interaction | Nature of Interaction |
|---|---|
| Sales Team | Lead Handoff: Collaborate with the sales team to transition newly acquired clients smoothly from the sales process to onboarding. |
| Sales Team | Client Insights: Share insights and feedback from clients with the sales team to help refine 3 sales strategies and improve client acquisition efforts. |
| Product Team | Product Knowledge: Collaborate with the product team to stay updated on product features and updates that impact the onboarding process. |
| Product Team | Client Needs: Communicate client requirements and feedback to the product team to help inform product improvements and adaptations. |
| Internal Stakeholders (e.g.,Leadership,Operations) | Reporting: Provide regular updates and reports on client acquisition and onboarding performance, including key metrics and achievements. |
| Internal Stakeholders (e.g.,Leadership,Operations) | Strategic Alignment: Collaborate with leadership and other internal stakeholders to ensure that client acquisition and onboarding strategies align with overall business objectives |
Key External
| Interaction | Nature of Interaction |
|---|---|
| Clients | Initial Engagement: Communicate with prospective clients to understand their needs, present solutions, and guide them through the acquisition process. |
| Clients | Onboarding: Serve as the primary point of contact for new clients, providing support, training, and resources to ensure a seamless onboarding experience. |
| Clients | Ongoing Relationship Management: Address client queries, gather feedback, and maintain regular contact to build and sustain strong client relationships. |
Being you @ Almosafer:
At Almosafer we strongly believe in diversity and equal opportunities for all candidates.
we do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.
