Job Purpose
We are seeking a detail-oriented and customer-focused individual to join our team as a Data Onboarding Specialist and Chat Agent. In this role, you will be responsible for gathering customers' inventory details and working on the files to import them into our system using our templates. Additionally, you will be handling customer inquiries and chats.
Key Accountabilities
- Gather customers' inventory details and ensure accuracy and completeness.
- Work on files to import data into our system using provided templates.
- Handle various data types including PDFs, paperwork, Excel sheets, and CSV files.
- Maintain data integrity and ensure compliance with company standards.
- Respond promptly to customer inquiries via chat, email, or phone.
- Provide exceptional customer service and address customers' questions and concerns effectively.
- Collaborate with team members to resolve customer issues and escalate complex problems when necessary.
- Keep accurate records of customer interactions and transactions.
- Continuously seek opportunities to improve processes and enhance the customer experience.
Requirements and Qualifications
- High school diploma or equivalent; additional education or certification in data entry or related field is a plus.
- Proven experience in data entry or a similar role.
- Proficiency in using Microsoft Office Suite, particularly Excel.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Problem-solving skills and ability to work well under pressure.
- Familiarity with chat and customer support platforms is preferred.
- Ability to adapt to changing priorities and work in a fast-paced environment.
